Technology affects everyone in the business, every day

Bring your skills and open mind to a prestigious publishing brand that is committed to sustainable technological transformation. Alongside a community-centric team of collaborative colleagues, your problem-solving, tenacity, and ownership will have a business-wide impact. With an understanding of change complexities, you will do challenging and rewarding work. 

Our technology team is divided into four ‘centres of excellence’ (COEs): procurement, enterprise systems, technology support, and data. They span across both of our London offices and our distribution hub in Frating.

A network diagram showing two people in circles, joined up with the Penguin emblem logo


Technology Procurement support the business with all its hardware, software, and support requirements while ensuring spend is in line with the company procurement policy. They provide structured sourcing plans, negotiation strategies, and commercial awareness to drive down the cost of everything we buy. They are a small team with the goal of becoming a strategic advisor to the rest of the company by consolidating the supply base, negotiating favourable contracts, and strengthening supplier relationships.

Enterprise Systems own the core applications that connect our business operations and processes to enable us to function. This includes systems that run our critical warehousing and distribution operation, HR, and payroll systems to ensure we support and pay our colleagues, and the core billing, finance, and invoicing systems to ensure we receive orders and payments from suppliers and retailers. Specialist teams include Publishing Systems, Warehouse and Distribution, Integration Services and SAP/SOP (Sales Order processing) Systems.

Enterprise systems

Technology support

Technology Services own and support the connections between Penguin colleagues and their external relationships through laptops and phones, meeting room and desk AV support, and collaborative software such as email and Teams. They also ensure digital and identity security is in place to protect our business. Specialist teams include Digital Workplace, Cloud Platforms, Technology Support, Service Management, Security Operations, Infrastructure Management as well as oversight of Enterprise and Information Architecture capabilities.

Data take data feeds from the internal enterprise systems and external sources (e.g. market data aggregators like Nielsen, retailers of our books like Amazon and Waterstones, social media marketing channels like Facebook). They process, ensure accuracy and quality then store this data for use in management reporting. Data is then combined to generate dashboards, visual analytics, and data science use cases that drive better, faster decision-making and competitive advantage. Specialist teams include Data Engineering and Data Platform, Data Visualisation, and Data Governance.


Projects and transformation

We challenge the norms with projects and innovations that help us look to the future of publishing. You could be delivering smart, collaborative physical & digital workspace solutions that enable flexible ways of working, faster decision making and enhance the creative process. Or you could be solving business problems and driving change across the company globally: using shared data and advanced analytics, or leveraging cloud, artificial intelligence and data science algorithms.

Staircase with handrail leads from reception area to the Restaurant. Books line the staircase.